:root{--color-bg:#f4f6fb;--color-surface:#fff;--color-border:#e1e5f0;--color-text:#393d57;--color-text-muted:#6b7280;--color-primary:#164dca;--color-primary-hover:#2d70f7;--color-navy:#0b1b54;--color-accent:#164dca;--color-aqua:#139cf0;--color-turquoise:#04c4f3;--color-danger:#c53030;--color-success:#1c7c3e;--color-sidebar:var(--color-navy);--color-sidebar-text:#fff;--color-sidebar-text-muted:#ffffffbf;--color-sidebar-hover:#ffffff1f;--radius:6px;--font-sans:"Roboto", -apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif;--font-heading:"Poppins", var(--font-sans)}*{box-sizing:border-box}body{font-family:var(--font-sans);background:var(--color-bg);color:var(--color-text);font-synthesis:none;-webkit-font-smoothing:antialiased;margin:0}#root{flex-direction:column;min-height:100vh;display:flex}a{color:var(--color-accent);text-decoration:none}a:hover{color:var(--color-primary-hover);text-decoration:underline}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);color:var(--color-navy);font-weight:700}button{cursor:pointer;font-family:inherit}.btn{border-radius:var(--radius);background:var(--color-primary);color:#fff;border:none;padding:.55rem 1.1rem;font-size:.95rem;font-weight:500;transition:background-color .15s}.btn:hover{background:var(--color-primary-hover)}.btn:disabled{background:var(--color-border);color:var(--color-text-muted);cursor:not-allowed}.btn-primary{background:var(--color-primary);color:#fff}.btn-primary:hover{background:var(--color-primary-hover)}.btn-secondary{background:var(--color-surface);border:1px solid 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#164dca1f}.modal-overlay{z-index:100;background:#0b1b548c;justify-content:center;align-items:center;padding:1rem;display:flex;position:fixed;inset:0}.modal-card{background:var(--color-surface);border-radius:var(--radius);width:100%;max-width:480px;padding:1.5rem;box-shadow:0 12px 40px #00000040}.tab-bar{border-bottom:1px solid var(--color-border);gap:.25rem;margin-bottom:1rem;display:flex}.tab-button{color:var(--color-text-muted);cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;padding:.6rem .9rem;font-size:.9rem;font-weight:500}.tab-button:hover{color:var(--color-text)}.tab-button-active{color:var(--color-primary);border-bottom-color:var(--color-primary)}.detail-label{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.03em;margin-bottom:.3rem;font-size:.75rem;font-weight:600}.impersonation-banner{color:#7a4a0a;border-radius:var(--radius);background:#fff4e0;border:1px solid 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var(--color-border);cursor:pointer;width:100%;color:var(--color-text);background:0 0;flex-direction:column;padding:.5rem .75rem;font-size:.8rem;display:flex}.impersonate-dropdown-item:last-child{border-bottom:none}.impersonate-dropdown-item:hover{background:var(--color-bg)}.impersonate-dropdown-item span{color:var(--color-text-muted);font-size:.75rem}[data-theme=dark]{--color-bg:#14161f;--color-surface:#1c1f2b;--color-border:#2e3242;--color-text:#e2e4f0;--color-text-muted:#9498ac;--color-navy:#c9d3f5;--color-danger:#ff6b6b;--color-success:#4ade80}[data-theme=dark] .badge-new{color:#8ca5f7;background:#1e2a4d}[data-theme=dark] .badge-inprogress{color:#e6ac5c;background:#3d2f14}[data-theme=dark] .badge-onhold{color:#b0b4c7;background:#2a2d38}[data-theme=dark] .badge-resolved{color:#4ade80;background:#163a26}[data-theme=dark] .badge-closed{color:#a4a8ba;background:#2a2d38}[data-theme=dark] .badge-scheduled{color:#b39dff;background:#2e2359}[data-theme=dark] 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#04c4f32e}.training-map-info{padding-top:.4rem}.training-map-rank{text-transform:uppercase;letter-spacing:.04em;color:var(--color-accent);font-size:11px;font-weight:600}.training-map-title{font-family:var(--font-heading);color:var(--color-navy);font-size:1.05rem;font-weight:700}.training-map-tagline{color:var(--color-text-muted);font-size:.85rem}.training-map-connector{background:var(--color-border);width:2px;height:calc(100% - 48px);position:absolute;top:48px;left:23px}.training-map-connector-done{background:var(--color-success)}@keyframes training-pulse{0%,to{box-shadow:0 0 0 4px #164dca26}50%{box-shadow:0 0 0 8px #164dca14}}.training-overall-progress{align-items:center;gap:.75rem;max-width:480px;margin-bottom:1.5rem;display:flex}@keyframes training-fade-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.training-fade-in{animation:.35s ease-out 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var(--color-border);border-radius:12px;padding:1.5rem}.training-intro-video{background:#000;border-radius:10px;width:100%;max-height:420px;display:block}.training-progress-track{background:var(--color-border);border-radius:999px;flex:1;min-width:120px;height:6px;overflow:hidden}.training-progress-fill{background:var(--color-turquoise);height:100%;transition:width .3s}.training-question-card{flex-direction:column;gap:.75rem;display:flex}.training-question-kind{text-transform:uppercase;letter-spacing:.04em;color:var(--color-accent);background:var(--color-bg);border-radius:999px;align-self:flex-start;padding:.2rem .55rem;font-size:11px;font-weight:600}.training-question-prompt{color:var(--color-navy);margin:0;font-size:1.05rem;font-weight:600}.training-question-options{flex-direction:column;gap:.5rem;display:flex}.training-option{text-align:left;border-radius:var(--radius);border:1px solid 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1rem;font-size:.95rem;font-weight:700;display:inline-block}.confetti-piece{border-radius:1px;animation-name:training-confetti-fall;animation-timing-function:ease-in;animation-fill-mode:forwards;position:absolute;top:-10px}@keyframes training-confetti-fall{0%{opacity:1;transform:translateY(-10px)rotate(0)}to{transform:translate(var(--drift), 320px) rotate(540deg);opacity:0}}
