:root{--color-bg:#f4f6fb;--color-surface:#fff;--color-border:#e1e5f0;--color-text:#393d57;--color-text-muted:#6b7280;--color-primary:#164dca;--color-primary-hover:#2d70f7;--color-navy:#0b1b54;--color-accent:#164dca;--color-aqua:#139cf0;--color-turquoise:#04c4f3;--color-danger:#c53030;--color-success:#1c7c3e;--radius:6px;--font-sans:"Roboto", -apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif;--font-heading:"Poppins", var(--font-sans)}*{box-sizing:border-box}body{font-family:var(--font-sans);background:var(--color-bg);color:var(--color-text);font-synthesis:none;-webkit-font-smoothing:antialiased;margin:0}#root{flex-direction:column;min-height:100vh;display:flex}a{color:var(--color-accent);text-decoration:none}a:hover{color:var(--color-primary-hover);text-decoration:underline}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);color:var(--color-navy);font-weight:700}button{cursor:pointer;font-family:inherit}.btn{border-radius:var(--radius);background:var(--color-primary);color:#fff;border:none;padding:.55rem 1.1rem;font-size:.95rem;font-weight:500;transition:background-color .15s}.btn:hover{background:var(--color-primary-hover)}.btn:disabled{background:var(--color-border);color:var(--color-text-muted);cursor:not-allowed}.btn-primary{background:var(--color-primary);color:#fff}.btn-primary:hover{background:var(--color-primary-hover)}.btn-secondary{background:var(--color-surface);border:1px solid var(--color-border);color:var(--color-text)}.btn-secondary:hover{background:var(--color-bg);color:var(--color-text)}.card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);padding:1.25rem}.input,.select,.textarea{border:1px solid var(--color-border);border-radius:var(--radius);width:100%;color:var(--color-text);background:#fff;padding:.5rem .7rem;font-family:inherit;font-size:.95rem}.input:focus,.select:focus,.textarea:focus{outline:2px solid var(--color-aqua);outline-offset:-1px}.badge{border-radius:999px;padding:.15rem .6rem;font-size:.75rem;font-weight:600;display:inline-block}.badge-new{color:#2f4ed6;background:#e7edff}.badge-inprogress{color:#a8641a;background:#fff4e0}.badge-onhold{color:#5b6270;background:#f1f0f0}.badge-resolved{color:var(--color-success);background:#e2f6e8}.badge-closed{color:#6b6f76;background:#ececec}.badge-priority-low{color:#5b6270;background:#ececec}.badge-priority-medium{color:#a8641a;background:#fff4e0}.badge-priority-high{color:#c8501f;background:#ffe6e0}.badge-priority-critical{color:var(--color-danger);background:#ffe0e0}.signin-screen{background:var(--color-bg);flex-direction:column;justify-content:center;align-items:center;gap:1.5rem;min-height:100svh;display:flex;position:relative}.app-shell{flex:1;min-height:100svh;display:flex}.sidebar{background:var(--color-navy);color:#fff;flex-direction:column;flex-shrink:0;width:232px;height:100svh;padding:1.5rem 1rem;display:flex;position:sticky;top:0;overflow-y:auto}.sidebar-brand{align-items:center;gap:.65rem;margin-bottom:2rem;display:flex}.sidebar-icon{width:auto;height:36px}.sidebar-wordmark{flex-direction:column;line-height:1.15;display:flex}.sidebar-wordmark-brand{font-family:var(--font-heading);letter-spacing:.01em;color:#fff;font-size:19px;font-weight:700}.sidebar-wordmark-sub{color:#ffffffa6;font-size:11px}.sidebar-nav{flex-direction:column;flex:1;gap:.25rem;display:flex}.sidebar-nav a{color:#ffffffbf;border-radius:var(--radius);padding:.6rem .75rem;font-size:14px;font-weight:500;text-decoration:none}.sidebar-nav a:hover{color:#fff;background:#ffffff14}.sidebar-nav a.active{background:var(--color-primary);color:#fff}.sidebar-nav-group{flex-direction:column;display:flex}.sidebar-nav-children{flex-direction:column;gap:.15rem;margin:.15rem 0 .35rem;display:flex}.sidebar-nav-child{padding:.4rem .75rem .4rem 1.75rem!important;font-size:13px!important}.sidebar-footer{border-top:1px solid #ffffff1f;flex-direction:column;gap:.6rem;padding-top:1rem;display:flex}.sidebar-footer span{color:#fff9;text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.sidebar-footer .btn-secondary{color:#fff;background:0 0;border:1px solid #ffffff4d}.sidebar-footer .btn-secondary:hover{color:#fff;background:#ffffff1a}.app-main{flex:1;width:100%;min-width:0;max-width:1200px;margin:0 auto;padding:2rem}.app-main-wide{max-width:1400px}.sidebar-agent{border-top:3px solid var(--color-aqua)}.sidebar-switch{color:#ffffffbf;border-radius:var(--radius);text-align:center;border:1px solid #ffffff40;margin-bottom:1rem;padding:.5rem .75rem;font-size:12px;font-weight:500;display:block}.sidebar-switch:hover{color:#fff;background:#ffffff14;text-decoration:none}.queue-table{flex-direction:column;display:flex}.queue-row{border-bottom:1px solid var(--color-border);color:inherit;grid-template-columns:96px 2fr 1fr 1fr 1fr 90px 110px 1fr 150px;align-items:center;gap:.5rem;padding:.65rem 1rem;font-size:.85rem;text-decoration:none;display:grid}.queue-row:last-child{border-bottom:none}.queue-row:not(.queue-row-head):hover{background:var(--color-bg);text-decoration:none}.queue-row-head{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.03em;font-size:.75rem;font-weight:600}.queue-cell{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.queue-cell-num{color:var(--color-text-muted);font-weight:500}.queue-cell-title{color:var(--color-text);font-weight:600}.queue-sort-header{font:inherit;color:inherit;cursor:pointer;text-align:left;background:0 0;border:none;padding:0}.queue-sort-header:hover{color:var(--color-text)}.btn-link-export{color:var(--color-accent);cursor:pointer;background:0 0;border:none;padding:0;font-size:.75rem;text-decoration:underline}.btn-link-export:hover{color:var(--color-primary-hover)}.stat-card{text-align:left;cursor:pointer;font:inherit;color:inherit;width:100%;transition:box-shadow .15s,border-color .15s}.stat-card:hover{border-color:var(--color-primary);box-shadow:0 2px 8px #164dca1f}.modal-overlay{z-index:100;background:#0b1b548c;justify-content:center;align-items:center;padding:1rem;display:flex;position:fixed;inset:0}.modal-card{background:var(--color-surface);border-radius:var(--radius);width:100%;max-width:480px;padding:1.5rem;box-shadow:0 12px 40px #00000040}.tab-bar{border-bottom:1px solid var(--color-border);gap:.25rem;margin-bottom:1rem;display:flex}.tab-button{color:var(--color-text-muted);cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;padding:.6rem .9rem;font-size:.9rem;font-weight:500}.tab-button:hover{color:var(--color-text)}.tab-button-active{color:var(--color-primary);border-bottom-color:var(--color-primary)}.detail-label{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.03em;margin-bottom:.3rem;font-size:.75rem;font-weight:600}.impersonation-banner{color:#7a4a0a;border-radius:var(--radius);background:#fff4e0;border:1px solid #f0c88a;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1rem;padding:.65rem 1rem;font-size:.85rem;display:flex}.impersonate-dropdown{z-index:10;border-radius:var(--radius);background:#fff;max-height:220px;margin-top:.25rem;position:absolute;top:100%;left:0;right:0;overflow-y:auto;box-shadow:0 8px 24px #0003}.impersonate-dropdown-item{text-align:left;border:none;border-bottom:1px solid var(--color-border);cursor:pointer;width:100%;color:var(--color-text);background:0 0;flex-direction:column;padding:.5rem .75rem;font-size:.8rem;display:flex}.impersonate-dropdown-item:last-child{border-bottom:none}.impersonate-dropdown-item:hover{background:var(--color-bg)}.impersonate-dropdown-item span{color:var(--color-text-muted);font-size:.75rem}